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Delivery and return

1. Delivery

Delivery in mainland France will be made to the address provided by the buyer on the order form within 15 working days from receipt by the seller of an order in due form.

International deliveries may experience longer delays. The formalities relating to the delivery of products to a non-French territory are the exclusive responsibility of the customer. The customer is solely responsible for checking the possibilities of importing the products ordered with regard to the law applicable in the territory of the country of delivery.

2. Cancellation and return

As a consumer, you have the right to cancel the sales contract you have concluded with us within 14 days of receipt of your products, without giving reason.

Your right to cancel begins on the date you place your order and ends 14 days after the date you receive your order.

You must return the product(s) within 14 days after the cancellation deadline.

Please note that it is notnot possible to cancel an order and/or return thepersonalized products or piercing jewelry for hygiene and safety reasons.

- Cancellation terms

Please copy and paste the form below, then fill out the requested information and return the form by email to the following address: contact@amor-creation.com.

- Cancellation form

I [name], the undersigned, declare that I cancel my sales contract for the following goods:

[Please specify]

Ordered on [date]:

Name of customer(s):

Address of customer(s):

Date :

- Return method

Once your cancellation form has been sent:

Place the product(s) in the original shipping box. You must make every effort to return the products in their original condition with their original packaging. Please indicate the original order number and place it in the package. 

Return the package to the following postal address: Amor Création La pinardière 49220 Vern d’anjou France. 

Please note that return costs are your responsibility. 

3. Refunds

We will refund you after deducting delivery costs.

We will refund you with the same payment method as the original transaction, please note that if you pay completely by gift card, the amount paid can only be refunded by gift card. If you paid partially by gift card, the amount paid by the payment method you chose will be refunded first by the same payment method. Any remaining amount will then be refunded to your gift card.​

We will refund you within 14 days from the date on which we receive the returned product(s) from you or you provide us with proof that you have returned the product(s) to us (s).

We may reduce the refund if the product(s) were damaged due to improper handling on your part. If we refund you the price paid before we are able to inspect the product(s) and subsequently discover that you have handled it(s) in an unacceptable manner, you must pay us a appropriate amount.

 

Please keep your delivery notice until reimbursement is obtained.

THEPersonalized products generally cannot be replaced or returned and refunded.

4. Contact Us

If you have any questions regarding our delivery and returns policy, please contact us at contact@amor-creation.com

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